LThe MiCuento website is an informative and commercial website that shows you information about our company, which is dedicated to the editing and marketing of personalised books. On our website we collect personal information at the following times:

• Through contact/help forms: there are forms available on our website so you can contact us to request information about our products and services or make inquiries. When completing the forms we may ask for identification and professional information.
• At the time of book personalisation and purchase: if you decide to buy one of our books, we will ask you for the information needed to personalise the book you have chosen and formalize the purchase.
• Through cookies: our website installs cookies that allow the website to function correctly and they collect information about navigation on the site for analytical and advertising purposes. We recommend that you read the cookie policy to get all the information about them.

When you send us a message or fill out the help form we will use your personal information to analyse your inquiry, contact you to give you a reply and/or send you the information you have requested.

The data provided for the personalisation of the book and for purchase formalization will be processed only for the editing and delivery of the product or products, as well as to manage the order placed on an accounting and administrative level.

We inform you that, in the event we are authorised to do so, your personal data may be used in order to send you marketing communications.

We also inform you that MiCuento will anonymize your data for statistical use.

If you have contacted us using the help form or sent us a message, we will use your personal data for as long as it takes us to respond to your inquiry and then save the data for as long as necessary as a defence against potential claims and to comply with any legal obligations that may have been generated.

Data relating to the purchase of products will be retained for the period required to comply with legal obligations that may have been incurred.

The MiCuento website is designed for children, but purchasing is limited to adults. Therefore, minors are not expected to contact us via the web or to complete purchases. In any case, if you are a parent or legal guardian and you believe that your children or wards have sent us personal information, please contact us by sending us an email at [email protected].

When you contact us you are giving us your consent to process your personal data within the context of the consultation you send us.

When you are in the process of personalising a book or making a purchase, the legal basis is the execution of a pre-contract or contract between the parties.

When you are in the process of personalising a book or making a purchase, the legal basis is the execution of a pre-contract or contract between the parties.

The mailing of marketing communications may also be based on consent when the user has provided it.

We may need to send your data to public administrations because of a legal obligation. We will also communicate it to banks and payment management platforms.

We inform you that at MiCuento we work with different service providers that may process personal information, acting as data processing agents.

If we process your data you should know that you have these rights:

• The right to request access to personal data: you can ask if we are processing your data at MiCuento, and if so you can have access to it.
• The right to request rectification if the data is inaccurate, or to complete any incomplete data that we have.
• The right to request the deletion of your data.
• The right to request restriction of processing: in this case, MiCuento will only retain the data for the exercise of or defence from claims.
• The right to object to processing: we will stop processing the personal data, except if processing must be continued for legitimate reasons or for the exercise of or defence from possible claims.
• The right to data portability: if you want your data to be processed by a different data processing agent, we will facilitate the transfer of your data to the new responsible agent.
• The right not to be subject to a decision based solely on automated processing of your personal data.

PIn order to exercise your rights you must contact us by sending an email to [email protected] or in writing, posting it to the mailing address that appears in this document. For additional information, there are specific forms and indications concerning the exercise of rights available on the website of the Spanish Data Protection Agency (AEPD): https://www.aepd.es/reglamento/derechos/index.html

At MiCuento we process data based on consent and you should know that you have the right to withdraw consent at any time, without this affecting the lawfulness of the processing done prior to withdrawal.

You may submit a claim to the AEPD at any time you deem appropriate https://www.aepd.es

Remember that you are responsible for the information you provide to us. Therefore, your data must be truthful, accurate and kept up-to-date.